Get in touch
Talk to a person
in Fullerton.
Email replies land within one business day. Phone lines are open Monday to Friday, 9am–5pm Pacific.
Reach us
info@futurabestllc.com6572538805
Email is fastest for order questions — include your order number and we can look it up before we reply.
Hours & dispatch
- Mon – Fri
- 9:00am – 5:00pm PT
- Saturday
- 10:00am – 2:00pm PT
- Sunday
- Closed
- Order cut-off
- 1:00pm PT
- Dispatch
- 1 – 2 business days
Before you write
Common questions
Flat $6 for orders under $49. Free standard shipping at $49 and above. Expedited USPS Priority is $12 at checkout. Everything ships from our own facility in Fullerton, California — we do not drop-ship from Korea, which is why delivery is measured in days rather than weeks.
Orders placed before 1:00pm Pacific on a business day are picked and packed the same afternoon. Everything else goes out within one to two business days. You get a tracking number by email the moment the label is scanned.
- Unopened, unused items can be returned within 30 days of delivery.
- Opened cosmetics cannot be resold, so they are not eligible for return unless faulty.
- Damaged in transit or wrong item sent? Email a photo to info@futurabestllc.com within 7 days and we replace it at our cost.
- Refunds go back to the original payment method within 5 business days of us receiving the return.
We buy through authorised Korean distribution, not marketplace resellers. Every unit carries its original Korean carton, batch code and manufacture date. If you want the batch code for a specific item before you order, email us and we will read it off the shelf stock.
Not at the moment. We ship to all 50 US states plus DC. If you are ordering from Canada or Mexico, write to us — we handle those case by case.
Start with the double cleanse: the Beauty of Joseon Radiance Cleansing Balm followed by the Round Lab 1025 Dokdo Cleanser. Together they are under $25 and they change how everything you already own performs. Add the Anua pads next if your skin runs red or congested, or the COSRX snail cream if it runs dry and irritated.
Still unsure?
Tell us your skin type and what is bothering you this month. We will tell you honestly whether anything on our shelf helps — including when the answer is no.